Cell Phone Cases: What Can Be Done? (Part 1)

Cell phones make life easier for many people. Nowadays, one can master many everyday situations with a mobile phone or Smartphone. But despite all the amenities a cell phone, tap some into traps. Huge mobile phone bills are often the consequences of bad advice.

But then who should pay? You stay seated as a clueless customer on the invoice? We’ll show you what you should watch exactly where to hide hidden cell phone traps and who must pay for the resulting costs.


Wrong advice
A wrong advice can bring consumers into cost traps, because not everyone is familiar with the tricks and tricks of surfing. Many users often underestimate the costs of data transfer and surf with a non-matchingData plan. By ignorance and inadvertent windsurfing, so enormous costs for you may apply.

In the event that a customer bought a Smartphone with inclusive route planning there. The seller advised him of a data flat and instead he should choose a billing depending on the volume of data. The customer followed the advice of the seller. Then he surfed with the smart phone for over 1000 euros on the Internet. He had to not pay but this amount, as he was apparently unprepared for the cost. A data flat would have been better for him, but he did not know that.
The District Court Münster therefore decided that mobile phone company in case of doubt even on the costs remain seated if customers do not adequately illustrate the cost of Internet use.

What can you do now, so that this does not happen to you? When any Smartphone, one has the ability to disconnect the Internet or data connection via a click. So if you have no data flat, you should turn off rather the mobile data usage in your settings. If you want to surf but yet with your Smartphone on the Internet, then you should analyze your usage patterns, i.e. you should be clear how often you surf on the Internet. Important to know is also whether you much talking or sending text messages, then could be also a flat offer that includes all.

Internet usage abroad
Some time ago, the cost of Internet usage abroad were enormous and not good enough shows. The routine click on Internet connection should be avoided so abroad. Many users feel with a data flat rate it on the safe side, but this does not work outside Germany. These high costs led to dissatisfaction with the wireless service provider mobile users.

Close to a foreign network, telephoned and surfed a German customer at a flat rate. Later, he was sent to a bill of over 6 000 euros. Because of the flat rate he was but sure he had to bear any additional costs. In addition, he was also sure that he has not surfed in the foreign network.
The mobile service provider had to bear the costs for this purpose, the District Court Kleve decided in June 2011. Nowadays however, the costs are capped thanks to EU and well manageable.

What must you do so if you gone? If you’re in a foreign country and does not want to renounce on themobile Internet, you should book a data roaming switch of your mobile service provider before departure. Alternatively, you can use public Wi-Fi hotspots to surf with the Smartphone or notebook.

High costs with prepaid cards
Despite a usury invoice prepaid card? Unbelievable but true. Actually, prepaid cards offer a great way to keep mobile costs under control. A prepaid contract with an automatic charge makes it possible that high costs arise.

An unsuspecting customer chose a prepaid plan with the option “Web shop charge 10”. He telephoned and spoke on the phone. While the prepaid account was charged again and again in the background to 10 euro. This has resulted in costs of EUR 15 000.
Also in this case, the carrier had no luck. The District Court of Berlin decided that the provider has to bear the costs, because the customer was not warned against the risk of costs. A SMS or E-Mail would have been enough already, to inform about the new charge.
The Berlin court decided in June 2012 so also here, sit keep the phone provider on the cost if the customer was not sufficiently informed. In case of doubt, even damages to the customer must be paid.

Misleading advertising

Each of us knows those alluring commercials which often encourage us to buy something or to order. But beware! Often something in there, it does not recognize at first glance is in the fine print.

There once was a television commercial has offered the customer an all-net-flat for € 29.99. The Samsung Galaxy S was it free of charge.

In addition, an amount of € 39.99 was specified, who was however crossed out. Only the fine print said that the true price is€ 39.99. Later, angry customers realized that they had to pay an amount of € 39.99 instead of €29,99.
The regional court in Koblenz ruled that customers had no guilt, because they were misleading eye-catching advertising.

So you tap in to a trap, you should such offers before buying on the fine print always make sure and read through getting the asterisk texts. You’re always on the safe side.

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