Cell Phone Cases: What Can Be Done? (Part 3)

After we have already reported you in parts 1 and 2 of disputed mobile traps such as theft or roaming, dealing with today including data connections and does not use SIM cards.

Unclear data connection

If a Smartphone like a Samsung Galaxy S3, a Sony Xperia Z or a Apple iPhone 5 owns, wants to of course like to go surf the Web so, check his Facebook status or maybe even Skype or FaceTime conversations lead. No data flat that can be quickly expensive, particularly abroad, as we showed in part 1 of our mobile traps Troubleshooter.

A user from the sauerland region with its tariff was billed by data volume should pay 1000 Euro for data connections, and because he refused, again even further €600 were calculated due to overdue fines, termination and damages him. The user even claimed that never in the Internet on the road to have been. The judge gave the defendants finally right: mobile operator had made the connections in the invoices does not clear enough or explained, so that users had to pay a few euro for calls and SMS to the end.

To sign up in the outset such strife to protect, it is a monitoring app useful, as traffic monitor to install, if you have no data flat fare (for Android).

Mobile phone not used – penalty?

Sometimes each trick mobile operators is right to ask the customer to checkout. MobilCom-Debitel wanted to charge a “not user fee” and took this even in its terms and conditions. As the user didn’t pay the fine for not using his phone for a longer period of time, a court had to decide. The higher regional court in Schleswig-Holstein was then the user right. Finally no harm had come to the company, moreover, there are no performance for the payment. In addition the operator wanted to detach a deposit a customer for his late returned SIM card. But this amount was the judges as disproportionate and therefore the fee as inadmissible.

The connector lock – but only at €75 follows minus debt

You no longer make phone calls, texting and surfing when you stand with the operator in the chalk, is logical. But there is also a debt limit at one of the mobile phone connection completely can be locked a so that it is no longer accessible. A provider wanted to set this limit to €15,50, and noted this in its terms and conditions. The Bundesgerichtshof found it too low and stated that as for fixed network connection one is detached off debt from the radio as mobile phone users only from €75. Also, the customer must previously in time be warned by the connector lock if the limit is exceeded. The Federal Supreme Court in another case decided this. The customer must not be there so not from one day to the next without cellular connection, without previously to be informed.

Well, anyway, it’s always good to have his mobile phone bills in the eye. Nowadays, it is so possible online to check the connections. So you can save much trouble.

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